Focus on Customer Content Drives Costco Marketing Strategy

Credit: Costco.
Credit: Costco.

Take a spin around costco.com, and you’ll find a website loaded with consumer-friendly product information designed to inform, persuade and generate “Add to Cart” shopping clicks.

Costco utilizes a consumer education strategy online, particularly for many of its OTC healthcare and dietary supplement products.

Pay attention, B2B and DTC marketers. Shoppers desire complete product information and accurate photos as part of their research and purchasing process. I can’t quantify the benefit, but it stands to reason that investing to upgrade the content for your communication platforms will pay-off, and effectively differentiate your company and brands.


Recently, Costco added a consumer website called TreatMyHeartburn.com to promote its Kirkland Signature branded acid reducer product.

Credit: Costco.
Credit: Costco.

Continue reading “Focus on Customer Content Drives Costco Marketing Strategy”

Turn Customer Listening into Learning and Go-To-Market Action

Good things can happen when you listen to customers.

Consider Hostess Brands,  which “has nurtured retail sales of its products nearly back to their pre-liquidation level of more than $1.3 billion in 2012” as reported by Julie Jargon in The Wall Street Journal.

Credit: Captain Cupcake1 Flickr
Credit: Captain Cupcake1 Flickr

This summer, the company expanded the Hostess brand product range with white and wheat bread along with hamburger and hot dog buns.

Why is Hostess getting into bread?  They listened carefully to customers and realized there was a business opportunity. Continue reading “Turn Customer Listening into Learning and Go-To-Market Action”

19th Hole Marketing: Positioning Requires a Decision

I just couldn’t get 100% comfortable with the gunshot-type-sound every time my partner hit the ball during a round of golf this summer.

If you’ve played golf or listened closely on TV, you understand the thwack of the driver or the whoosh of a good iron hit.  And, if you’ve been to a gun range, you know the sound of a firearm.  But you wouldn’t expect a gun sound on a golf course.

Credit: www.ezeegolf.com
Credit: http://www.ezeegolf.com

That’s what you get with the EZeeGolf Power Driver, which automatically drives a ball down the fairway.

There’s also a worthy strategic marketing discussion to be had.

Continue reading “19th Hole Marketing: Positioning Requires a Decision”

How L.L. Bean Creates Employee Brand Ambassadors

Wouldn’t it be financially advantageous if employees throughout the organization could regularly think like their customers?

There are creative ways to encourage the development of passionate customer-focused champions/ambassadors for products and services.

L.L. Bean store in Freeport, ME. Credit: L.L. Bean.
L.L. Bean store in Freeport, ME. Credit: L.L. Bean.

Iconic brand L.L. Bean offers and implements a suite of programs to create raging fans inside the company, which ultimately help Bean outside the company.

Consider Bean’s “Team Days” and “Outdoor Experience Days:”

“From hikes to paddling trips, we provide opportunities for employees to develop their outdoor interests, enjoy L.L.Bean products and build stronger relationships with coworkers.”

These are paid days out-of-the-office.  Depending on seniority, salaried employees receive 3-5  per year for such activities.  That’s money well-spent. Continue reading “How L.L. Bean Creates Employee Brand Ambassadors”

This Law Firm is a Marketing Powerhouse

It’s no longer a surprise to see a law firm or medical practice marketing itself.

What stands out now is when one embraces marketing to grow its business — in this case a law firm advertising on sports radio station ESPN New York 98.7 FM.

That’s worth a deeper look.

Cordell & Cordell is a nationwide law firm that “levels the playing field for men in family law cases.”  They operate in 29 states, with more than 100 offices and a team of 170+ attorneys.

Credit: Cordell & Cordell.
Credit: Cordell & Cordell.

I like the fundamentals that underpin the Cordell & Cordell go-to-market and growth strategies.

1.  Sharp Business Focus.   There’s no room for misunderstanding.  Cordell & Cordell is “the law firm for men going through divorce and/or related issues such as child custody.”

2.  Clear Positioning and Defined Target.  Cordell & Cordell are “advisors and advocates for men before, during, and after divorce.”  Take a look at this TV commercial:

3.  Easy-to-Understand Services and Benefits.  Spend less than 30 seconds on their website and you know exactly what the law firm does and whether it matches what you’re looking for. Continue reading “This Law Firm is a Marketing Powerhouse”