So many companies talk about the importance of their customer relationships, but, in reality, what do they really do when something goes wrong?
Insurance provider Horizon Blue Cross Blue Shield of New Jersey decided that just saying sorry wasn’t good enough..
In a December 6th letter, Horizon notified 839,000+ customers that their sensitive private information might be at risk including name, social security number, address, date of birth, and insurance identification number. The reason? Two company laptops, which were “cable-locked to employee workstations,” were stolen from the headquarters office.