Category: Customer Relationship Management

Execution Breakdown: Sales Team Sent to Trade Show with Defunct Email Address on Business Cards

What separates the winners from everyone else when it comes to successful business execution? Attention to details, or put another way, making sure the operational nuts and bolts are in order. Example and discussion.

April 16, 2019
Interact with Customers in Real Time to Boost Satisfaction & Repeat Purchase

Act and influence the outcome in real time by asking your customers “How is everything?” instead of waiting to ask how was everything. A mini case study.

February 26, 2019
Showtime’s New Series is Built on Deception and Bad for America

Showtime’s new series with Sacha Baron Cohen, Who Is America?, is not authentic or transparent. It’s deceptive. While it may be good for their business, it’s not good for America.

July 17, 2018