The late New York City mayor Ed Koch created a personal, attention-getting mechanism for gaining input and feedback. He famously asked: How am I doing?
Business and marketing leaders have much to gain by utilizing a “How are we doing?” outside-in learning approach. One easy-to-implement way to get started is to conduct a regular program to compare your products and services versus other available options.
During my brand management days at Unilever, the marketing teams had scheduled “cuttings” during which they would compare their products to those of their competitors, review new products and/or generally explore options in the category. It was a cross-functional gathering including R&D and sometimes other colleagues. It fostered collaboration and led to productive and interesting conversations about the business, beyond the technical details.
It was also a fun part of the job, and vividly demonstrated why we all came to work each day: to provide great tasting products to consumers.
I remembered those product review sessions when reading about the keynote speech former Kroger and Harris Teeter executive Fred Morganthall gave during this month’s Private Label Manufacturers Association trade show. His advice has widespread relevance beyond the grocery business: Continue reading
Merriam-Webster defines conventional wisdom as “the generally accepted belief, opinion, judgment, or prediction about a particular matter.”
More than ever, we need vigilance and counter-measures to prevent conventional wisdom and the related danger of groupthink from derailing high-performing organizations.
Picture this. Colleagues sitting around a table (or maybe remotely connected by phone or video), giving their views, sharing ideas, making recommendations, or just pontificating. Someone has a question, wants a clarification, or can offer a different point-of-view, or an alternate way forward.
We’ve all been there. But what really happens? Continue reading
Credit: Duke University.
It was a really pragmatic gift, but maybe tough to appreciate at age 18.
In his welcoming comments to the Class of 2019, Duke University President Richard Brodhead dispensed some wise philosophy. He encouraged the new students to adopt a set of profound and powerful life and work ideas that are applicable to all of us.
Brodhead’s address, titled Building a Life at Duke, was themed off the massive construction and renovation underway on campus. It provided an apt metaphor for his message.
I’ve culled and organized Four Key Takeaways.
1. Expect Change & Embrace Where It Can Take You
If you want to make room for a new, improved version of yourself, you will have to tolerate some disruption— of your personal habits, of your preexisting networks, even of assumptions that once seemed certain. Disruption is not fun, but it is the opener of possibilities.
> I agree about the importance of disruption as a positive change enabler. Focus on where it will take you. It may be more fun than you think. Continue reading
Good things can happen when you listen to customers.
Consider Hostess Brands, which “has nurtured retail sales of its products nearly back to their pre-liquidation level of more than $1.3 billion in 2012” as reported by Julie Jargon in The Wall Street Journal.
Credit: Captain Cupcake1 Flickr
This summer, the company expanded the Hostess brand product range with white and wheat bread along with hamburger and hot dog buns.
Why is Hostess getting into bread? They listened carefully to customers and realized there was a business opportunity. Continue reading
Marketing is fun – and hard work.
It’s the latter part that’s not always so obvious.
I remember a former colleague who sought a cross-functional transfer from technical product management into global marketing. I asked why. Her response: marketing is more fun.
Yes, marketing can be fun, but like the rest of business, it’s also a serious challenge. Non-marketing observers may not realize all the hard work and preparation required to achieve success.
Which leads to the focus of this post – marketing differentiation. It’s hard to do.
To stimulate your thinking, I have three new examples to share. Note how the idea of “customer experience” is central to each marketing story.
And, I’m experimenting with something different myself to provide a better reader experience: short, one-example posts on three consecutive days.
User Experience Innovation Creates New Kind of Wine Store
https://twitter.com/TasteWineCo/status/616788732751032320 Continue reading