Tag: customer focus
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Inside Look: How to Make the “Special Sauce” of Excellent Customer Service
“Treat every customer like they are your mother (and if you don’t like your mother… haha, treat them like someone you love dearly and would do anything for).” Get a little bit of the Duval’s customer service mindset into your teams and across your organization.
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The Basics Aren’t Sexy but Help Get the Right Things Done
Powerful, effective ideas don’t have to be based on fancy jargon or complex theories. The basics often work quite well. That’s the major takeaway from the short book: Plugged: Dig out & get the right things done. It’s in the same genre as two other books: Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in…
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