Tag: customer relationship management
-
Why You Should Stop Asking Your Customers: “How Was Everything?”
Change your customer experience mindset. Stop waiting until the end of the transaction to ask: “How was everything?” Instead, ask in real-time, “How is everything?”
-
Customer Treats: AMC Transforms Movie-Watching Experience with Power Recliners
AMC Theatres is making customer experience the key to its go-to-market strategy. The entertainment company is investing $825 million, including power recliner seating, to dramatically enhance the movie-going experience. The Morristown, NJ upgrade is featured.
-
Great Customer Relations Means More than Just Saying “Sorry”
When health insurance provider Horizon Blue Cross Blue Shield of New Jersey learned that customers faced a potential loss of sensitive information, they didn’t just say sorry – they did something about it. Horizon gave all its members a free year’s subscription to an identity theft identification and resolution tool.
harveychimoff.com 