Packaging-driven innovation can boost sales, especially when it’s smartly connected to customer needs and opportunities.

KFC has just launched the KFC Go Cup, a hand-held serving of chicken and potato wedges in a cup that fits most automobile cup holders.  There are five different product configurations.

Photo: KFC website.

Before you dismiss the launch as mere gimmickry, consider this:

KFC’s CMO told The Wall Street Journal that about 50% of sales come through the drive-through.

The KFC team leveraged that point of data, understood the implications from the customer’s perspective, and created a new product format to make on-the-go usage easier and more convenient.  It took two years to get it right. Continue reading →